Customer Service Agent – Unifeeder Gdynia

Join Unifeeder’s Cargo Execution Outports team in Gdynia! Handle bookings, optimize vessel capacity, and ensure top-tier service. Apply now and be part of a dynamic team!

On behalf of Unifeeder, MARPRO Group is looking for a Customer Service Agent.

Unifeeder is a dynamic logistics company with its HQ in Aarhus, Denmark. We are the market leader with the largest feeder network for container transportation in Northern Europe and the Mediterranean. We meet our customers' expectations by providing innovative and efficient transport and supply chain solutions.

As a dynamic team member in the Cargo Execution Outports team in Gdynia, Poland, your primary responsibility will be to proactively process booking requirements from customers resulting in the optimal utilization of the vessels while ensuring the customers' demands and needs are highly prioritized.

Your key responsibilities:

• Maintaining and building relationships with customers and suppliers
• Answering sailing requests, creating pre-bookings in the system
• Booking updates and ensuring bookings data correctness
• Daily capacity check and capacity planning, checking deep sea vessels connections
• Maintain close contact with internal stakeholders
• Stowage readiness coordination, sending loading lists to terminals, preparing IMO documents
• Coordination of cargo readiness
• Finalizing vessel documentation

Professional competencies required for this role

• Experience in logistics/transportation/shipping/maritime and/or a relevant education
• Very good command of English and Polish language
• Good command of MS Office

Personal characteristics we are looking for

• Dynamic and agile profile with operational skills
• Good organizational skills, attention to details and conscientiousness
• Analytical skills, creativity in idea generating and problem solving
• Strong interpersonal skills and ability to work in a team
• Ability to adapt to a new environment easily

Unifeeder offers

• Competitive compensation package
• Stable and comfortable working conditions
• Opportunities for professional development in an international environment
• Friendly and dynamic team atmosphere

Application

The recruitment process is managed by MARPRO Group. For any questions regarding this position, please contact MARPRO Group at +45 5370 0995.

If you are interested, please submit a motivated application along with your updated CV via the application button. You will receive a confirmation email—if it does not appear in your inbox within 10 minutes, kindly check your spam folder to ensure smooth future communication.

About Unifeeder:

Unifeeder is a connectivity platform in a dynamic logistics environment, with one of the largest and best-connected Feeder and Shortsea networks in Europe, North Africa, Middle East, Asia, and the Indian Subcontinent. Unifeeder currently operates more than 100 container vessels, connecting well above 150 ports and transporting more than 5 million TEU (twenty-foot equivalent unit) containers per year. Unifeeder has grown from a stronghold in North Europe from where they expanded through multiple acquisitions. Unifeeder has a turnover of more than DKK 5bn and is owned by DP World – a leading enabler of global trade. Read more: https://www.unifeeder.com/