Customer Success Manager

Everyone at Coach Solutions is driven by a desire to deliver smarter and more easily understandable decision support tools to owners and operators.

Coach Solutions has an informal working environment, where you would work together with highly skilled colleagues during flexible working hours.

On behalf of Coach Solutions, MARPRO is looking for a Customer Success Manager.

Coach Solutions

Coach Solutions optimizes vessels’ performance through monitoring and analysis. We keep operators updated throughout the voyage with unified reporting and energy deviation alerts.

Coach Solutions is your complete solution for Noon-Reporting, Vessel Performance & Weather Routing.

Whether you are a vessel operator, a performance manager, or a management representative, we offer solutions that reduce your workload, while saving time and energy.

As a part of the customer success team, you will:

• Guide our clients in implementing our tools in their organizations to make their vessel operations more profitable, efficient, and environmentally sustainable
• Assist our users with getting the most out of our services and help them identify and harvest the largest savings potential

Professional Competencies

• Educational background from the maritime industry or relevant working experience
• A solid understanding of commercial vessel performance
• Can speak, read, and write fluently in English
• Strong communication skills
• Technical understanding
• Able to act as a partner to your clients, motivated by helping them reach their goals
• You are a go-getter, and you are always looking for new ways to succeed

Personal Characteristics

• Strong analytical thinker
• Enthusiastic and proactive
• Able to travel on a non-regular interval
• Dedicated and ambitious
• Network builder and maintainer
• Ability to act individually, but work as part of a dedicated team

Coach Solutions offers

• A compensation package matching your skills and experience
• Good work/life balance, with flexible working hours and opportunity to work from home
• Good colleagues and social arrangements
• Modern office and working culture