Head of Customer Success

Everyone at Coach Solutions is driven by a desire to deliver smarter and more easily understandable decision support tools to owners and operators. 

Coach Solutions

Coach Solutions optimizes vessels’ performance through monitoring and analysis. We keep operators updated throughout the voyage with unified reporting and energy deviation alerts.

Coach Solutions is your complete solution for Noon-Reporting, Vessel Performance & Weather Routing.

Whether you are a vessel operator, a performance manager, or a management representative, we offer solutions that reduce your workload, while saving time and energy.

The Job

As the Head of Customer Success, you will be at the forefront of leading, mentoring, and inspiring a high-performing international team of customer success leaders and professionals. Your primary goal is to ensure that they consistently deliver exceptional customer experiences. Building and nurturing strong relationships with our clients will be crucial, as you strive to understand their unique challenges and business objectives. You will play a vital role in building and implementing seamless onboarding processes, ensuring that customers comprehend the value proposition of our solutions and can effectively integrate them into their operations.

Professional Competencies

• Experience with Customer Success from a tech company working with SaaS
• Experience from a leadership role in an international environment
• Strong experience with developing customer success and onboarding processes
• Experience with continuously improving the customer feedback loop
• Collaborate with internal departments such as product development and sales
• Experience with strategic and commercial leadership
• Professional proficiency in written and oral English.

Personal Characteristics

• Strong interpersonal skills
• Enthusiastic and proactive
• Paves the way
• Tech savvy
• Data-driven
• Able to travel on a non-regular interval

Coach Solutions offers

• A compensation package matching your skills and experience
• Good work/life balance, with flexible working hours and opportunity to work from home
• Good colleagues and social arrangements
• Modern office and working culture

Application

The application process is handled by MARPRO. If you have any questions to this position, please contact MARPRO at +45 5370 0995.

If you are interested in the position, please upload a motivated application and an updated CV via the application button. You will receive a confirmation email from us. Please check your spam folder, if you have not received the confirmation within 10 minutes after applying, to ensure future communication.

About Coach Solutions

Coach Solutions is a small, but ambitious organization, which through the last year has moved from being a scaleup to a full-grown company. Our team of industry-leading experts collaborates to achieve the company's ambitious goals and mission. Headquartered in the heart of Copenhagen, we also have offices in India, Singapore, Greece, and Houston. We are a proud subsidiary of the Norwegian-based Kongsberg Group, listed on Nasdaq.

Join our dynamic workplace filled with excellent talents and experts who will inspire and challenge you daily. We offer a professional, engaging environment where colleagues value social activities, Friday bars, and more. Read more at: https://coachsolutions.com/